Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by your access or use of the Velmos website (") or otherwise as a result of your interactions with Velmos. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies only to this Velmos Site. Velmos is not responsible for the content or privacy practices on any website not operated by Velmos to which this Site links or that links to this Site.

Children's Privacy

Velmos respects children's privacy. Velmos does not knowingly or intentionally collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information to Velmos, and rely on a parent or guardian to assist you.

Information Collection

Velmos collects information from you in several different ways on this Site.

Registration and Ordering

Before using certain portions of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be asked to provide Velmos certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. Velmos may also ask for your country of residence and/or your organization's country of operation, to comply with applicable laws and regulations. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes. If Velmos encounters a problem when processing your order, your personal information may be used to contact you.

Automatically Collected Information

Velmos may also automatically collect information about you when you access or use the Site or transact business with Velmos, including:

• Transaction Information: When you purchase or return a product, Velmos collects information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Log Information: Velmos obtains information about your use of the website, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to this Site.
• Device Information: Velmos collects information about the computer or mobile device you use to access the Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
• Location Information: Velmos may collect information about the precise location of your device when you consent to the collection of this information. Velmos may also collect information about your approximate location each time you access this Site.
• Cookies and other Tracking Technologies: Velmos may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

Information from Other Sources

Velmos may also receive information about you from other sources and combine or link that with information Velmos has about you. For example, Velmos may collect demographic and change-of-address information from third-party sources and information from third-party social media platforms if you log into this Site using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.

Information Use and Disclosure

Internal Use

Velmos uses your personal information to process your order and provide you with customer service. Velmos may internally use your personal information to improve this Site's content and layout, to improve outreach and for Velmos' own marketing efforts (including marketing its services and products to you), and to determine general marketplace information about visitors to this Site.

Communications with You

Velmos will use your personal information to communicate with you about this Site and your orders and deliveries. Velmos may send you a confirmation email when you register with Velmos. Velmos may send you a service-related announcement on rare occasions when it is necessary (e.g., if Velmos must temporarily suspend service for maintenance). If you submit your email address, Velmos will use it to deliver the information you requested, such as newsletters and special offers. You may unsubscribe or opt out of future emails, but you cannot opt out of emails related to your orders.

External Disclosures

Velmos does not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to third parties, except in the following circumstances:

• Velmos may disclose information to third parties that perform specific functions on Velmos' behalf, but only the information necessary for them to perform their service.
• Velmos must provide your credit card number to financial-services corporations such as credit-card processors and issuers as required to process your orders. Velmos will use industry-standard security measures, including data encryption, when providing your credit card number to others.
• Velmos may disclose personal information in response to requests from law enforcement, subpoenas, court orders, or if required by law. Velmos may also share information to protect its legal rights, enforce its Terms and Conditions, or to protect itself or others from illegal activities or fraud.
• If Velmos is involved in a merger, acquisition, or sale of assets, your personal information may be disclosed to another company, subject to this Privacy Policy.
• Velmos may share non-personal information, such as aggregate website statistics, with third parties like advertising partners. This information does not directly identify you or any user.

Data Security

Velmos takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Opt Out/Corrections

Upon your request, Velmos will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Velmos at privacy@velmos.com. Please do not email your credit-card number or other sensitive information.

Offline Collection, Use and Disclosure

Velmos may also collect information offline, which it will treat in a manner consistent with this Policy. For example, if someone calls Velmos to place an order or ask questions, Velmos will ask only for the personal information needed to process the order or answer the question and will enter any necessary information into its database.

Updates to this Policy

If Velmos changes or updates this Privacy Policy, it will post the changes and updates on the Site so that you will always be aware of what information Velmos collects, uses, and discloses. Velmos encourages you to review this Policy from time to time. If you have any questions about the Policy, please contact Velmos at privacy@velmos.com.